The problem of scale is absolutely one that I think no one envisioned at the start of AO3. I think they've kept up with the absolute bonkers-batshit explosion of users and works and popularity extremely admirably... but it IS still very much in "putting out fires, desperately just keeping it afloat" mode. (Again, like you said, time and energy wise; not that money doesn't help, but this is more than just donations and financial operating costs.) And the answer also isn't as simple as "get more staff" because it IS all volunteer-based, and having more people to coordinate ALSO creates more work and logistical snarls, as well as cases of different people doing the thing differently, creating headaches and frustrations down the line. Again, not even talking about conflict; just in a sheer "trying to organize a team of hundreds of people is almost impossible, and the bigger the site is the more people we need" way.
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Date: 2023-05-31 02:29 am (UTC)And the answer also isn't as simple as "get more staff" because it IS all volunteer-based, and having more people to coordinate ALSO creates more work and logistical snarls, as well as cases of different people doing the thing differently, creating headaches and frustrations down the line. Again, not even talking about conflict; just in a sheer "trying to organize a team of hundreds of people is almost impossible, and the bigger the site is the more people we need" way.